Frequently Asked Questions - Wolfe Creative SLC
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What is your turnaround time?

Each project will have a custom turnaround time included in your design proposal. On average, branding projects take 3-5 weeks, website design takes 4-6 weeks, and smaller design projects like brochures take 2-3 weeks. Have a specific deadline you need to hit? Just let us know and we will do our best to accommodate.

 

When can I expect to see the changes reflected once I send feedback?

We ask that you allow a minimum of 48 hours for all revisions. If a large number of changes are sent over, this timeframe may be bigger. We always do our best to keep you updated about how things are going and when to expect a new revision for review.

 

What is the design process like?

We start the process with a design meeting to get to know you better and learn about what you envision for your project. From there, we ask clients to give us time to create an initial design – during this time we may ask clients for content like copy, photos, etc. Once an initial design is established, we have clients review and send feedback so we can make adjustments as needed. This back and forth process continues until a final design is approved.

 

How does payment work?

All projects require an initial 50% deposit to start work. Final deliverables will be sent and/or websites will launch once final payment has been made.

 

What type of files will I receive?

Although each project requires different file types, you will receive all the files you need for web & print as well as the original design files if necessary. Logos will always include .ai files so you have the original artwork and can export in any size, color, and file type needed. Business cards and brochures will be sent as print ready PDF files. If you need any specific file types for your project, just let us know and we can get you what you need.

 

How can I edit my website once the project is completed?

We use the WordPress CMS to develop all of our websites. We love it because it is highly customizable but also user friendly enough for you to edit after our work is done. Every web design project includes a free one hour training session if needed so we can teach you how to edit text, add images, and make any other changes you may need. If you don’t want to be involved in editing your site you can always send us changes to make for you as well. These types of changes will be billed hourly with a one hour minimum. Hourly pricing subject to change.